Programs & Services

Care Coordination Services

Care Coordination services provides a comprehensive assessment of the older person’s needs and works with the individual and/or their caregiver to identify and obtain services, equipment, information, etc.

Persons who receive care coordination services are monitored through home visits and telephone contacts to determine if their needs are being met.

Eligibility Criteria:

60 years of age and older

Cost of Service:

Persons having income over the poverty level pay on sliding scale fee after deductions are given for medical expenses.

Service Area:

Floyd, Giles, Montgomery, and Pulaski Counties; Radford City; and the Towns of Blacksburg, Christiansburg, and Pulaski

Contact Information:

(540) 980 7720

(866) 260-4417 (Floyd & Giles)

Email: nrvaoa@nrvaoa.org

Caregiver Assisting Elderly

Congregate Meals

The congregate meals provide hot, well-balanced meals 2 - 3 days per week at a group setting.

There are congregate meal sites located throughout the New River Valley to provide meals and opportunities for socialization.

Transportation can be provided to a meal site if needed.

Eligibility Criteria:

60 years of age and older

Cost of Service:

There is no charge for congregate meals, however contributions are welcomed.

Service Area:

Floyd, Giles, Montgomery, and Pulaski Counties; Radford City; and the Towns of Blacksburg, Christiansburg, and Pulaski

Contact Information:

(540) 980 7720

(866) 260-4417 (Floyd & Giles)

Email: nrvaoa@nrvaoa.org


Elder Abuse Prevention

The Elder Abuse Prevention Specialist coordinates community education programs regarding issues of elder abuse and elder abuse prevention and provides guidance with making referrals for suspected incidents of elder abuse, neglect, or exploitation.

Eligibility Criteria:

60 years of age and older

Cost of Service:

There is no fee for service

Service Area:

Floyd, Giles, Montgomery, and Pulaski Counties; Radford City; and the Towns of Blacksburg, Christiansburg, and Pulaski

Contact Information:

(540) 980 7720

(866) 260-4417 (Floyd & Giles)

Email: ombudsman@nrvaoa.org


Elderly couple eating

Home Delivered Meals

Home delivered meals provide a nutritionally balanced meal to persons who are confined to their home due to health problems, have difficulty preparing meals, and have no one on a regular basis to prepare meals.

In most cases, hot meals are delivered Monday through Friday. This provides a good opportunity to frequently check on the recipient’s well being.

In the service areas that are more remote, frozen meals or canned shelf stable meals can be delivered.

Eligibility Criteria:

60 years of age and older

Cost of Service:

For person’s having income at the poverty level, there is no charge for the meals. Persons having income over the poverty level pay on a sliding scale fee after deductions are given for medical expenses.

Service Area:

Floyd, Giles, Montgomery, and Pulaski Counties; Radford City; and the Towns of Blacksburg, Christiansburg, and Pulaski

Contact Information:

(540) 980 7720

(866) 260-4417 (Floyd & Giles)

Email: nrvaoa@nrvaoa.org


Homemaker Services

Homemaker services are provided to older persons needing help with light housekeeping tasks.

The service can also provide respite for a caregiver.

The homemaker services are provided by a trained and supervised aide usually one day per week for an average of 3 hours.

Eligibility Criteria:

60 years of age and older

Cost of Service:

For person’s having income at the poverty level, there is no charge for the meals. Persons having income over the poverty level pay on a sliding scale fee after deductions are given for medical expenses.

Service Area:

Floyd, Giles, Montgomery, and Pulaski Counties; Radford City; and the Towns of Blacksburg, Christiansburg, and Pulaski

Contact Information:

(540) 980 7720

(866) 260-4417 (Floyd & Giles)

Email: nrvaoa@nrvaoa.org


Information & Assistance

Information and assistance provides resource information that older persons and/or their caregivers need to help find and access services, whether it is from the Agency on Aging or from another agency or program.

Eligibility Criteria:

60 years of age and older

Cost of Service:

There is no charge for this service

Service Area:

Floyd, Giles, Montgomery, and Pulaski Counties; Radford City; and the Towns of Blacksburg, Christiansburg, and Pulaski

Contact Information:

(540) 980 7720

(866) 260-4417 (Floyd & Giles)

Email: nrvaoa@nrvaoa.org


Legal Services

Limited legal assistance is provided to older persons who may need help with a simple will, power of attorney, assistance with public benefit appeals, etc.

Eligibility Criteria:

60 years of age and older

Cost of Service:

No fee is charged; contributions are welcomed. (NOTE: Persons meeting the criteria for assistance through Legal Aid Services of Southwest Virginia will be referred there. Persons with sufficient resources are encouraged to utilize a private attorney of their choice).

Service Area:

Floyd, Giles, Montgomery, and Pulaski Counties; Radford City; and the Towns of Blacksburg, Christiansburg, and Pulaski

Contact Information:

(540) 980 7720

(866) 260-4417 (Floyd & Giles)

Email: nrvaoa@nrvaoa.org


Medical Transportation

The Non-Emergency Medical Transportation program provides transportation to individuals 60 and older to local medical appointments. Transportation is also offered for those with a sensory or physical disability.

Eligibility Criteria:

60 years of age and older

Cost of Service:

Fees are determined on a sliding scale. There is no fee charged for persons whose income is at or below the poverty level.

Service Area:

Floyd, Giles, Montgomery, and Pulaski Counties; Radford City; and the Towns of Blacksburg, Christiansburg, and Pulaski

Contact Information:

(540) 980 7720

(866) 260-4417 (Floyd & Giles)

Email: nrvaoa@nrvaoa.org


Ombudsman Program

The long-term care ombudsman program provides assistance to residents and their families who are served through the long-term care system.

The program offers counseling, information, and advocacy services for and on behalf of residents in nursing homes, assisted living facilities, and older persons who receive community-based care.

The Ombudsman is available to identify, investigate, and work to resolve complaints about long-term care services.

Eligibility Criteria:

Resident of long-term care facility; 60 years of age and older for persons receiving community-based care services

Cost of Service:

There is no fee for service

Service Area:

Floyd, Giles, Montgomery, and Pulaski Counties; Radford City; and the Towns of Blacksburg, Christiansburg, and Pulaski

Contact Information:

(540) 980 7720

(866) 260-4417 (Floyd & Giles)

Email: ombudsman@nrvaoa.org


Respite Care

Respite Care services are available for caregivers who provide 24 hour care to persons 60 years of age or older or persons who have Alzheimer’s Disease or related disorders.

Respite care may be provided in the home or in the community through Adult Day Services.

Hours of care are based on level of need and agency funding, at a maximum of 35 hours per month.

Eligibility Criteria:

60 years of age and older

Cost of Service:

Persons having income over the poverty level pay on sliding scale fee after deductions are given for medical expenses.

Service Area:

Floyd, Giles, Montgomery, and Pulaski Counties; Radford City; and the Towns of Blacksburg, Christiansburg, and Pulaski

Contact Information:

(540) 980 7720

(866) 260-4417 (Floyd & Giles)

Email: nrvaoa@nrvaoa.org


Virginia Insurance Counseling Program (VICAP)

Insurance counseling services are provided to assist individuals when they need help understanding Medicare, Medicaid, and medical bills, or assistance in making decisions about Medicare Supplement or Long-Term Care insurance.

Eligibility Criteria:

65 or older and under 65 with certain disabilities

Cost of Service:k

There is no fee for services.

Service Area:

Floyd, Giles, Montgomery, and Pulaski Counties; Radford City; and the Towns of Blacksburg, Christiansburg, and Pulaski

Contact Information:

(540) 980 7720

(866) 260-4417 (Floyd & Giles)

Email: nrvaoa@nrvaoa.org


VICAP (Virginia Insurance Counseling and Assistance Program) at the NRV Agency on Aging can be reached at 540-980-7720. We can help you navigate entrance into the Medicare system at 65, understand your medical bills, apply for assistance in paying for drugs and health care, and prevent Medicare fraud and abuse. Call for a free consultation with one of our counselors. We can supply you with straight facts geared to your specific needs. We do not sell or promote any insurance product.


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