New River Valley Agency on Aging

Serving Seniors from the Blue Ridge to the Alleghany Mountains

Ombudsman Program

The long-term care ombudsman program provides assistance to residents and their families who are served through the long-term care system.

The program offers counseling, information, and advocacy services for and on behalf of residents in nursing homes, assisted living facilities, and  older persons who receive community-based care.

The Ombudsman is available to identify, investigate, and work to resolve complaints about long-term care services.

Eligibility Criteria :
Resident of long-term care facility; 60 years of age and older for persons receiving community-based care services

Cost of Service :
There is no fee for service.

Service Area :
Floyd, Giles, Montgomery, and Pulaski Counties; Radford City; and the Towns of Blacksburg, Christiansburg, and Pulaski

Contact Information :
Phone: (540) 980-7720 or
(866) 260 - 4417 (Floyd &Giles)
Email: ombudsman@nrvaoa.org

Back to Program and Services